Technical Support Engineer | London MSP | £45K + Bonus + On-Call Allowance

London | Hybrid (3 Days Office / 2 Home) | £45,000 Base + Bonus + On-Call Allowance | Paid Certifications

Are you a Great Tech Engineer? Ready for something more?

We're working with a growing, specialist London MSP looking for a technically strong, ambitious Technical Support Engineer who enjoys solving problems, takes ownership and wants to build a career beyond the Service Desk.

This isn't a role where you'll be stuck resetting passwords and passing tickets around.

You'll be trusted to troubleshoot complex issues, work across modern Microsoft technologies and take ownership of technical challenges through to resolution.

And importantly, there's a genuine commitment to developing your career.

What's on offer?

• £45,000 basic salary plus bonus and on-call allowance.

• Hybrid working: 3 days in the London office, 2 days from home.

• Initial onboarding: 5 days in the office for the first 3 months.

• Fully funded Microsoft certifications and ongoing technical development.

• Career progression into Infrastructure, Cloud, Projects or Cyber Security.

• Exposure to a broad range of technologies and multiple client environments.

• A collaborative, growing MSP where your contributions are recognised.

What we're looking for

You'll already have solid Service Desk experience, ideally within an MSP supporting multiple customers, with strong hands-on knowledge of:

• Microsoft 365 and Exchange Online

• Azure and Microsoft Intune

• Entra ID, Active Directory and Group Policy

• Conditional Access and Multi-Factor Authentication

• Windows 10/11 and Windows Server

• Networking fundamentals – DNS, DHCP, LAN and Wi-Fi

• Troubleshooting and resolving escalated technical issues

Experience with Mimecast, endpoint security or Microsoft certifications would be advantageous.

Beyond the technical skills...

We're looking for someone who:

• Takes ownership rather than simply escalating tickets.

• Communicates confidently with customers and colleagues.

• Enjoys troubleshooting and finding solutions.

• Is genuinely interested in learning and developing.

• Wants to progress beyond traditional Service Desk support.

Why make the move?

Because your next role should offer more than just a salary increase.

You'll be joining an MSP that actively invests in its people, funds professional certifications and provides a genuine pathway into more advanced technical roles.

If you're a capable Service Desk Engineer who feels ready for more responsibility, better exposure and meaningful career progression, we'd love to hear from you.

Apply with your CV and let's have a conversation.