Senior Service Desk Engineer

Salary/Rate:£40,000 - £50,000 + Training + Career Progression

Job type:Perm

Town/City:Bristol

Country:United Kingdom

Salary Range:25,000 to 50,000

Specialism:IT Support Engineers

Job ref:007008

Post Date:22.06.26

Apply Now

Scroll

Meet Our Recruiter

Jesse Dhillon

Director & IT Talent Acquisition Partner

0207 100 4936

j.dhillon@zentechtalent.com

About the Role

Senior Service Desk Engineer

Bristol | Hybrid Working Available

£40,000 - £50,000 + Training + Career Progression

Are you the engineer everyone turns to when things get complicated?

Do you enjoy solving technical problems, mentoring others, and working across modern Microsoft environments rather than spending your day resetting passwords?

We're working with a growing Managed Service Provider in Bristol that is investing heavily in its technical capability and looking for a Senior Service Desk Engineer to join the team.

This is an opportunity to become a key escalation point within a business that values technical expertise, customer service, and continuous improvement. You'll work with a broad range of clients and technologies, helping to deliver high-quality support while playing an active role in projects and service improvement initiatives.

What You'll Be Doing

Acting as a senior escalation point for complex technical issues.
Supporting and troubleshooting Microsoft 365 environments.
Managing and resolving issues across Azure, Entra ID, Intune, Exchange Online, and SharePoint.
Supporting Windows Server and networking environments.
Assisting with cloud migrations and infrastructure projects.
Working closely with customers to provide a first-class support experience.
Contributing to documentation, processes, and service improvements.
Mentoring junior engineers and sharing technical knowledge across the team.

What We're Looking For

We're keen to speak with engineers who have experience within an MSP or IT services environment and are comfortable working across multiple customer environments.

You'll ideally have experience with:

Microsoft 365 Administration
Exchange Online
Microsoft Intune
Entra ID (Azure Active Directory)
SharePoint Online
Azure
Windows Server
Active Directory
Networking fundamentals (DNS, DHCP, TCP/IP)
Endpoint security and device management

What Makes This Opportunity Different?

This isn't a traditional service desk role where you're handling basic tickets all day.

The business is growing, winning new clients, and investing in modern Microsoft technologies. You'll have exposure to a wide variety of environments, opportunities to get involved in projects, and a clear path towards Infrastructure Engineer, Technical Consultant, or Team Lead positions.

If you're looking for a role where your technical ability will be recognised and where you can continue to develop your Microsoft cloud expertise, we'd love to hear from you.

Package

£40,000 - £50,000 depending on experience
Hybrid working
Microsoft certification support
Career progression opportunities
Exposure to modern cloud technologies
Supportive and collaborative team environment

To find out more, please submit your CV for immediate consideration.

Apply Now

More jobs from this recruiter

View All

Technical Support Engineer | London MSP | £45K + Bonus + On-Call Allowance

£40,000 - £45,000 + Bonus + Benefits + Paid Certs + On call Allowance + OT

Are you a Great Tech Engineer? Ready for something more? We're working with a growing, specialist London MSP looking for a technically strong, ambitious Technical Support Engineer who enjoys solving problems, takes ownership and wants to build a career beyond the Service Desk. This isn't a role where you'll be stuck resetting passwords and passing tickets around. You'll be trusted to troubleshoot complex issues, work across modern Microsoft technologies and take ownership of technical challenges through to resolution. And importantly, there's a genuine commitment to developing your career.

Cyber Security Analyst

£50,000–£60,000 + Bonus + Benefits

Cyber Security Analyst | £50,000–£60,000 London (Bank) | Hybrid Working | MSP Already working in cyber security and ready for a role where you can make a real impact? We're working with an established, growing Managed Service Provider supporting clients in the financial services sector, looking for a hands-on Cyber Security Analyst to join and help develop its Security Operations function.

Head of Support Services | London MSP | Hybrid (3 days office)

£75k–£90k+ Bonus + Benefits

To be considered, you MUST have: MSP experience, having built your career within a managed IT services environment. Leadership experience, managing multiple support teams and, crucially, managing managers, not just engineers. A strong technical foundation, having progressed from hands-on engineering into operational leadership. Operational and strategic capability, with proven experience improving SLAs, KPIs, reporting, resource planning and service delivery. Senior client-facing experience, confidently handling complex escalations and challenging stakeholder conversations. Experience in a hands-on MSP environment, where you're comfortable rolling up your sleeves when necessary, without getting lost in day-to-day tickets.

Azure & M365 & Infrastructure Projects Engineer / Senior Consultant

£60,000 - £65,000 + Benefits

Senior Projects Engineer / Technical Consultant Up to £65,000 | Hybrid – 3 days WFH / 2 days London Bridge | MSP | Azure, M365 & Infrastructure Projects Are you a senior infrastructure engineer who wants to spend more time designing and delivering projects and less time working through a Service Desk queue? ZenTech Talent is working with an established London Managed Service Provider looking for a Senior Projects Engineer / Technical Consultant to join its senior engineering team. This is a genuine technical delivery role. Around 55% of your time will be focused on project design and implementation, with a further 35% spent proactively working with customers to improve their technology environments. Only around 10% is allocated to senior Service Desk escalation and mentoring.