M365 & Azure Cloud Support Engineer

Salary/Rate:£40,000 - £45,000

Job type:Perm

Town/City:London

Country:United Kingdom

Salary Range:25,000 to 50,000

Specialism:Azure Cloud Engineers

Job ref:008742

Post Date:22.12.25

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Meet Our Recruiter

Jesse Dhillon

Director & IT Talent Acquisition Partner

0207 100 4936

j.dhillon@zentechtalent.com

About the Role

M365 & Azure Cloud Support Engineer | Senior Service Desk Engineer | Technical Support Engineer

London | £45,000 + On call + Benefits + Paid Certs

While much of the market pauses for Christmas, we’re continuing work on a high impact hire for a well established MSP!!

This role exists because the business is growing and onboarding new clients,

Why this role is different

This isn’t a narrow, ticket only service desk role. You’ll be trusted with end-to-end ownership of issues across a modern Microsoft environment, with real exposure to Azure, security, and higher-level troubleshooting, not just password resets and laptop builds (though those are part of the mix).

You’ll also be joining a team where good engineers are noticed, developed, and promoted.

The role

Senior Technical Service Desk / M365 & Azure Cloud Engineer within an MSP environment
Supporting professional and financial services clients
Broad Microsoft stack including:
Microsoft 365, Azure, Intune, Conditional Access, Defender, SharePoint
Windows Server (2012–2022), AD, Exchange
Ticket range from first line through to near third line
Troubleshooting complex issues, not just escalating them
CSP access and real Azure administration exposure
Opportunity to get involved in projects and networking

Working pattern

Service desk operates between 07:00–19:00 (rotational)
First 3 months office-based for onboarding
Hybrid working thereafter 2 WFH, 3 Office.

What we are looking for

Around 8–12 years’ experience (not rigid, but the right level of confidence)
Strong communicator, comfortable with clients and senior stakeholders
Calm under pressure, able to make decisions
MSP experience is helpful but not essential good engineers adapt quickly
Someone who wants to make an impact, not hide behind a queue

Package & progression

Salary £45,000 + On call + Benefits
Clear progression
Annual reviews
Strong emphasis on development, certification, and exposure

Why apply now?

We’re actively headhunting this role between Christmas and New Year, before the January rush begins.

If you’re quietly reflecting on your next move, this is a rare chance to have a confidential, no-pressure conversation before the market becomes noisy.

Apply Now

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