2nd Line Support Engineer – Reading (Hybrid)

Salary/Rate: £35,000 – £40,000 + Progression + Certifications

Job type:Perm

Town/City:Reading

County:Berkshire

Salary Range:25,000 to 50,000

Specialism:IT Support Engineers

Job ref:01796

Post Date:23.03.26

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Meet Our Recruiter

Jesse Dhillon

Director & IT Talent Acquisition Partner

0207 100 4936

j.dhillon@zentechtalent.com

About the Role

2nd Line Support Engineer – Reading (Hybrid)

£35,000 – £40,000 + Progression + Certifications

We’re working with a growing IT services provider in the Reading area looking to add a 2nd Line Support Engineer to their technical support team. This role is ideal for someone who enjoys troubleshooting across Microsoft environments and wants a clear pathway into infrastructure, cloud, or specialist support.

You’ll be joining a collaborative technical team supporting a varied client base, with exposure to modern Microsoft technologies and structured development opportunities.

What you’ll be doing

• Providing 2nd line technical support across desktop, server, and cloud environments
• Troubleshooting Microsoft 365, Azure AD, and Windows Server issues
• Supporting networking fundamentals (DNS, DHCP, VPNs, firewalls)
• Escalating complex issues to 3rd line where required
• Contributing to documentation and service improvements
• Supporting project delivery when needed

Tech environment includes

• Microsoft 365
• Azure / Azure AD
• Windows Server
• Active Directory / Group Policy
• Intune / Endpoint Manager
• Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)

What we’re looking for

• Previous experience in a 2nd Line Support role (ideally MSP or multi-client environment)
• Strong troubleshooting mindset and customer communication skills
• Exposure to Microsoft cloud technologies
• Interest in progressing toward infrastructure, cloud, or security pathways
• Certifications such as AZ-900, MS-900, or CCNA (or working toward them) beneficial

What’s on offer

• Clear progression into 3rd Line / Cloud / Project Engineering
• Funded certifications
• Supportive technical team environment
• Hybrid working
• Exposure to modern Microsoft platforms

Apply now to learn more about the opportunity, or get in touch directly for a confidential conversation before submitting your application.

Apply Now

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