Senior Service Desk Analyst
Salary/Rate:£40,000 - £45,000
Job type:Perm
Town/City:London
County:London
Salary Range:25,000 to 50,000
Specialism:IT Support Engineers
Job ref:MSP0078
Post Date:03.06.25
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Meet Our Recruiter
About the Role
Are you ready to step into a high-impact technical support role with real career growth?
We're hiring a Senior Service Desk Analyst / Senior Technical Support Engineer to join a dynamic and highly respected team, providing top-tier onsite and remote support for clients in the Finance sector for an IT Consultancy.
- Hybrid working – 3 days per week onsite in Central London
- Exciting client environment – Financial, Legal, and MSP sector exposure
What you’ll be doing:
- Managing incidents, change requests, and service delivery
- Working closely with executives, offering 2nd/3rd line support
- Vulnerability scanning, remediation (Nessus, Defender 365), and patch management
- Project support and client site technical improvements
Key Technologies you'll work with:
- Office 365, Azure, SharePoint, Intune, Windows 10/11
- Active Directory, Mimecast, Palo Alto, Telephony, AV systems
Ideal candidate background:
- Previous experience supporting clients in theMSP, Consultancy, Legal, or Financial environments
- Strong communication skills with a passion for delivering first-class service
- Solid technical foundation across Microsoft technologies
- Stability matters – We’re looking for candidates who have built strong, consistent career journeys and are ready for their next long-term move.
Bonus Points:
- Microsoft or Azure certifications
- ITIL Service Management knowledge
This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you're driven, personable, and ready for your next big move we'd love to hear from you!
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