Senior Service Desk Analyst

Are you ready to step into a high-impact technical support role with real career growth?

We're hiring a Senior Service Desk Analyst / Senior Technical Support Engineer to join a dynamic and highly respected team, providing top-tier onsite and remote support for clients in the Finance sector for an IT Consultancy.

• Hybrid working – 3 days per week onsite in Central London
• Exciting client environment – Financial, Legal, and MSP sector exposure

What you’ll be doing:

• Managing incidents, change requests, and service delivery
• Working closely with executives, offering 2nd/3rd line support
• Vulnerability scanning, remediation (Nessus, Defender 365), and patch management
• Project support and client site technical improvements

Key Technologies you'll work with:

• Office 365, Azure, SharePoint, Intune, Windows 10/11
• Active Directory, Mimecast, Palo Alto, Telephony, AV systems

Ideal candidate background:

• Previous experience supporting clients in theMSP, Consultancy, Legal, or Financial environments
• Strong communication skills with a passion for delivering first-class service
• Solid technical foundation across Microsoft technologies
• Stability matters – We’re looking for candidates who have built strong, consistent career journeys and are ready for their next long-term move.

Bonus Points:

• Microsoft or Azure certifications
• ITIL Service Management knowledge

This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you're driven, personable, and ready for your next big move we'd love to hear from you!

Senior 2nd Line Support | Senior Onsite Engineer | Senior Service Desk Analyst