Onsite Team Lead – Field Engineering (MSP)

Salary/Rate:£55,000 - £58,000

Job type:Perm

Town/City:London

County:London

Salary Range:50,000 to 75,000

Specialism:IT Support Engineers

Job ref:08172

Post Date:17.02.26

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Meet Our Recruiter

Jesse Dhillon

Director & IT Talent Acquisition Partner

0207 100 4936

j.dhillon@zentechtalent.com

About the Role

Onsite Team Lead – Field Engineering (MSP)
Location: London & Home Counties (Onsite / Customer Facing)
Type: Full-time | Permanent

We are working with a growing, customer-focused Managed Service Provider looking to appoint an Onsite Team Lead to oversee and support a team of Field Engineers delivering high-quality IT services across London and the Home Counties.

This is a hands-on leadership role, ideal for a senior engineer ready to step into management or an existing Team Lead who enjoys combining technical delivery with people leadership and customer engagement.

The Role
You will lead, coordinate, and develop a team of Field Engineers providing onsite IT support across multiple client environments. Acting as the bridge between engineering, service delivery, and the customer, you will ensure consistent service quality, strong technical standards, and a positive client experience.

Key Responsibilities

Lead and manage a team of onsite / field-based engineers
Coordinate daily schedules, resource allocation, and customer coverage
Act as technical escalation point for complex incidents and onsite challenges
Maintain service quality, SLA adherence, and customer satisfaction
Support engineer development, mentoring, and performance management
Work closely with Service Desk and Service Delivery teams
Attend key customer sites and maintain strong client relationships
Contribute to process improvement and operational efficiency

Technical Environment

Microsoft 365, Azure AD / Entra ID, Intune
Windows Server, Active Directory, Group Policy
Networking fundamentals (DNS, DHCP, TCP/IP, VPN)
Endpoint, device, and user infrastructure
Multi-site / multi-client MSP environments

What We’re Looking For

Proven experience within an MSP or multi-client environment
Experience leading or mentoring engineers (formal or informal)
Strong customer-facing and communication skills
Solid Microsoft stack and infrastructure support background
Organised, calm under pressure, and operationally strong
Full UK driving licence (travel across London & Home Counties required)

What’s On Offer

Leadership opportunity within a growing MSP
Strong team and supportive environment
Competitive salary + benefits
Clear progression into Service Delivery / Technical Leadership

If you would like to learn more, please get in touch for a confidential conversation.

Apply Now

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